| Alert/error code | Alert/error Log code | Android/iOS Application | Alpha UI Simbols | Alert/error description | Notes |
|---|
| A001 |
/ |
A001 |
Blinking |
Low fuel |
Warning fuel level, refuel the tank. |
| A002 |
/ |
A002 |
Blinking |
Maintenance |
Time to service expired, call service for regular maintenance. |
| A003 |
8 |
A003 |
Blinking |
Cleaning |
Flue gases temperature warning level. Chimney or heat exchanger cleaning required. |
| A004 |
/ |
A004 |
Blinking |
Low battery |
Low battery, call service for its replacement. |
| A005 |
/ |
A005 |
Blinking |
Speed sensor |
Combustion Fan RPM sensor failure, call service. |
| A006 |
239 |
A006 |
Blinking |
Door opened |
Door open, close the door. |
| A007 |
/ |
A007 |
Blinking |
Pressure/airflow sensor |
Airflow sensor malfunctioned, call service. |
| E001 |
/ |
/ |
Lit |
Alpha UI keyboard error |
User interface display error, call service. |
| E002 |
/ |
/ |
Lit |
IR communication error |
Infrared sensor malfunctioned, call service. |
| E003 |
/ |
/ |
Lit |
RF Communication error |
RF Communication error, call sersvice |
| E004 |
/ |
E001 |
Lit |
MB communication error |
No communication between controller motherboard and user interface, call service |
| E101 |
240 |
E101 |
Lit |
Fire error |
Error, caused by: 1. Ignition failed, 2. water over temperature, 3. backfire protection. If the error persists, call service. |
| E102 |
241 |
E102 |
Lit |
Chimney dirty |
Error, caused by: 1. Chimney, air inlet tube or burning pot dirty. 2. manually stopped device before flame detection. If the error persists, call service. |
| E105 |
244 |
E105 |
Lit |
NTC2 |
NTC2 temperature sensor failure, call service |
| E106 |
245 |
E106 |
Lit |
NTC3 |
NTC3 temperature sensor failure, call service |
| E107 |
246 |
E107 |
Lit |
TC2 |
TC2 temperature sensor failure, call service |
| E108 |
247 |
E108 |
Lit |
Security switch error |
STB or pressure switch triggered. Reset the alarm/switch and restart the device. If the error persists, call service. |
| E109 |
248 |
E109 |
Lit |
Pressure switch error |
STB or pressure switch triggered. Reset the alarm/switch and restart the device. If the error persists, call service. |
| E110 |
249 |
E110 |
Lit |
NTC1 |
NTC1 temperature sensor failure, call service |
| E111 |
250 |
E111 |
Lit |
TC1 |
TC1 temperature sensor failure, call service |
| E113 |
252 |
E113 |
Lit |
Gases over temperature |
Flue gases over temperature. Chimney or heat exchanger cleaning required. If the error persists, call service. |
| E114 |
253 |
E114 |
Lit |
No pellets |
Fuel Ignition timeout expired (empty the burning pot and restart the device) or fuel tank empty (refuel the tank). |
| E115 |
254 |
E115 |
Lit |
General error |
Motherboard controller error, call service. |
| / |
/ |
Heating device not connected |
/ |
/ |
WiRCU module not powered or without internet connection. |
| / |
/ |
No response from cloud |
/ |
/ |
Cloud service currently unavailable. Please try later. |
| / |
/ |
No internet connection |
/ |
/ |
Your smart device is not connected to the internet. |
